Late Pickup, Late Return, and No-Show Policy

This policy explains what happens if you arrive late for pickup, do not show up, or return equipment later than your scheduled return time. It works together with our Cancellation and Refund Policy.

We hold your reserved equipment for 60 minutes after your scheduled pickup time. If you arrive within that window, your rental period and scheduled return time do not change; they remain exactly as shown in your original booking, even though you arrived after the scheduled start.

If you have not arrived to pick up your equipment within 60 minutes of your scheduled pickup time, we may classify your reservation as a no-show and release the equipment. As described in our Cancellation and Refund Policy, no-show reservations are not eligible for a refund unless one of the stated exceptions applies.

If you need more time with your equipment beyond your scheduled return time, contact our staff before your scheduled return time to request additional time. Keeping the equipment past your scheduled return time does not, by itself, grant an extension: additional time is authorized only if we confirm it, and remains subject to equipment availability and the event's operating hours. Authorized additional time is calculated in 15-minute increments.

If equipment is not returned by your scheduled return time and additional time was not authorized as described above, we may assess a reasonable late charge based on the applicable 15-minute rental increments for the period the equipment was not returned. We will give you written notice explaining the charge and request payment separately, through a payment method you authorize; we do not automatically charge a saved card.

If equipment is not returned and cannot be recovered, we may treat it as lost equipment under our Equipment Damage, Loss, and Cleaning Policy, in addition to any late charge under this policy.

If additional time cannot be authorized, for example because event operating hours have ended or the equipment is needed for another reservation, the equipment must be returned immediately.

Questions about pickup timing or late returns can be sent to gamedaycomfort@gmail.com or 714-403-5089.