Cancellation and Refund Policy

This Cancellation and Refund Policy applies to all reservations made through Gameday Comforts. It works together with our Rental Terms and Conditions, our Weather and Event Cancellation Policy, and our Late Pickup, Late Return, and No-Show Policy.

You are entitled to a full refund if you cancel your reservation at least 90 minutes before your scheduled rental start time. A cancellation received exactly 90 minutes before your scheduled rental start time qualifies for a full refund under this policy.

If you cancel less than 90 minutes before your scheduled rental start time, or if you do not show up for your reservation, that reservation is not eligible for a refund, except as described below.

You will still receive a full refund, even inside the cancellation window or in a no-show situation, if:

• We are unable to provide the equipment you reserved. In that case, you receive a full refund for the unavailable equipment, as described in our Weather and Event Cancellation Policy.
• The event organizer cancels the event before you pick up your equipment, as described in our Weather and Event Cancellation Policy.

Eligible refunds are returned to the original payment method used for the booking. Processing times vary by your bank or payment provider and are outside of our control; please allow a reasonable amount of time for a refund to appear on your statement after it is issued.

To cancel a reservation, contact us as soon as possible at gamedaycomfort@gmail.com or 714-403-5089 with your booking details. For purposes of applying the 90-minute window above, a cancellation is considered received at the timestamp our email or phone system records your message as delivered to that designated support email address or phone number, not when a staff member later reads or responds to it.

If you tell us the event organizer has cancelled the event, we will try to verify this using information reasonably available to us, such as the event organizer's own public announcement, communication from the venue, or other reasonably available confirmation. We do not require you to independently obtain or submit formal documentation from the event organizer.

Questions about a refund can be sent to gamedaycomfort@gmail.com or 714-403-5089.